Last Updated: October 18, 2026
This Privacy Policy is issued by Parkeze Inc., a Delaware corporation, and its affiliate Parkeze LLC, a South Carolina limited liability company that operates the Parkeze services (together, "Parkeze," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our parking infrastructure solutions.
Many of our customers are institutions, such as universities, municipalities, and parking operators, that use Parkeze to run their own parking programs. When we process information on behalf of one of those customers, the customer decides how that information is used, and Section 4 applies.
By using our services, you consent to the data practices described in this policy.
When you contact us or request information, we collect your name, email address, phone number, company information, and the contents of your message.
Our parking sensors detect whether a parking space is occupied. They have no cameras and capture no images, video, or license plates. From the sensors we collect:
When a customer's staff or a guest makes a parking reservation, we collect:
Parking enforcement officers can check a license plate against current reservations. The officer's app can read the plate with the phone's camera; the plate is read on the device and only the plate text is sent to us. Each lookup is logged with the plate, the result, the time, and the officer's account, so that a customer can review who looked up a plate. These logs are deleted after 90 days.
For people who sign in to our dashboard and staff applications on behalf of a customer, we collect name, email address, phone number (if added), the organization and roles assigned to the account, and records of sign-in and account events.
When you use the Parkeze mobile app, we collect your phone number, which you verify with a one-time code, and your email address if you choose to add one. If you save vehicles or passes in the app, or allow notifications, we also keep the vehicle details (including license plate), the passes, and your device's notification token.
When you opt in to receive text messages from us, we may collect:
Our servers and hosting providers record technical information when you use our websites and apps, such as IP address, browser and device type, the pages or endpoints requested, and the date and time of each request. We use it to operate and secure the services. Our website does not use third-party analytics or advertising trackers.
We use the collected information for the following purposes:
When an institutional customer, such as a university parking department, uses Parkeze, the information collected through its parking program belongs to that customer. This includes its sensor and occupancy data, its reservations and guest information, its enforcement records, and its staff accounts.
Where a signed agreement between Parkeze and the customer says something different from this Privacy Policy, that agreement controls for the customer's data.
We do not sell, rent, or share your personal information with third parties or affiliates for their marketing or promotional purposes. This includes your mobile phone number, SMS opt-in data, and text messaging consent records.
We may share your information only in the following circumstances:
We share information with the sub-processors listed in Section 6, which perform services on our behalf such as hosting, email delivery, and text message delivery. They may use your information only to perform services for us and not for their own marketing purposes.
Information collected through an institutional customer's parking program, such as a reservation made at a university's facility, is available to that customer's authorized staff.
If Parkeze Inc. or Parkeze LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to our customer agreements.
We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. Where the information belongs to an institutional customer, we will tell the customer about the request unless the law prohibits it.
We share aggregated parking statistics drawn from a customer's facilities with others only as that customer directs.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data, consent records, and phone numbers will not be shared with any third parties, except vendors that help us deliver text messages and only for that operational purpose.
We use the following service providers to run the services. Each receives only the information it needs for the purpose listed.
| Sub-processor | Purpose | Information involved |
|---|---|---|
| Hetzner | Servers that run the platform and its databases, in Ashburn, Virginia, United States | All information described in Section 2 |
| Cloudflare | DNS, website hosting, and the guest pass pages at go.parkeze.com | Web requests, including the reservation details shown on a guest's pass page |
| Resend | Sending email: reservation emails, sign-in codes, account emails, and replies to inquiries | Name, email address, and message contents |
| Twilio | Sending text messages and verifying phone numbers | Phone number and message contents |
| Zoho | Our company mailbox for support and inquiries | Messages you send us |
| Apple | Notifications to the Parkeze app (Apple Push Notification service) and Apple Wallet pass updates | Device notification tokens and the contents of notifications and passes |
| Google Wallet passes, and Google Fonts on some of our web applications | Pass contents; your IP address when your browser loads fonts | |
| Anthropic (Claude API) | Writing the summary text in customers' parking reports, and answering their staff's questions about their parking | Aggregated parking figures (occupancy, stays, payments and citations by zone and time; no plates, names or contact details) and the questions staff ask |
| Mapbox | Maps in our dashboard and enforcement apps, and map images in reports | Your IP address and the map area requested |
| CARTO and OpenStreetMap Foundation | Map tiles on reservation pages and in some dashboards | Your IP address and the map area requested |
| Stripe | Billing customers for metered usage | Customer billing records and usage counts |
| Grafana Labs (Grafana Cloud) | Application audit logs, kept 14 days | Account identifiers and the actions taken in our services |
| 1NCE | Cellular connectivity for some sensor gateways | Sensor readings in transit |
We will update this list before adding a sub-processor that receives an institutional customer's personal information, and will give notice of the change as the customer agreement provides.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
To report a security vulnerability, contact support@parkeze.com.
If we confirm that a security incident has affected an institutional customer's data, we will notify the affected customer without undue delay, and as the customer agreement provides, with what we know about the incident and the steps we are taking. We will notify affected individuals and regulators where the law requires it, and will coordinate those notices with the affected customer.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
You have certain rights regarding your personal information:
To exercise these rights, please contact us at privacy@parkeze.com. If your information was collected for an institutional customer, for example as a guest or staff member of a university's parking program, we will refer your request to that customer and help it respond.
Our sign-in service and web applications use cookies and browser storage that are necessary to sign you in and keep your session secure. We do not use advertising cookies or third-party analytics. You can instruct your browser to refuse cookies; however, you will not be able to sign in to our applications without them.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Our servers are located in the United States. Some of the sub-processors listed in Section 6 may process information in other countries, where data protection laws may differ. By using our services, you consent to such transfers.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Parkeze LLC
236 Ashmore Ln, Lexington, SC 29072
Parkeze Inc.
8 The Green, Ste A, Dover, DE 19901
Privacy: privacy@parkeze.com
Support: support@parkeze.com, Monday–Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding federal holidays. We respond within 2 business days.
General Inquiries: hello@parkeze.com
Accessibility: If you have difficulty reading this policy or using any part of our services because of a disability, contact support@parkeze.com and we will provide the information in another format.
When you provide your mobile phone number and opt in to receive SMS communications, we will send you transactional text messages under the Parkeze Payment and Reservation Messaging Program. We send transactional messages only: reservation confirmations, updates, reminders, and cancellations, and verification codes. We do not send marketing text messages.
Your mobile phone number, SMS opt-in consent data, and text messaging records will not be shared with third parties or affiliates for marketing or promotional purposes.
Message frequency varies based on your reservations and account activity. Msg & data rates may apply depending on your mobile carrier plan.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you opt in again. Opting out of SMS does not affect your ability to use Parkeze services.
Reply HELP to any message for assistance, or contact us at support@parkeze.com.
Consent to receive SMS messages is not a condition of purchase.
This section covers the Parkeze app for iPhone and CarPlay, its App Clip, and the parking passes we send for reservations, which open at go.parkeze.com and can be added to Apple Wallet or Google Wallet.
You can use the app without signing in to see public parking and availability, and to keep passes you have been sent. To show you that public information, the app proves to us that it is the genuine Parkeze app on a real device, using Apple's App Attest. We keep an identifier for that device key, which does not identify you and is deleted after a year without use. Passes you open are kept on your phone.
We do not use this information to track you across other companies' apps or websites, and we do not show advertising. Directions open in Apple Maps, Google Maps or Waze, which are governed by those companies' privacy policies.
You can delete your account in the app under Settings, Account, Delete Account. We then delete your account, your phone number and email addresses, your vehicles, the passes you saved and your devices' notification registrations. Records of reservations made for you are kept by the operator of the parking facility, because they are that operator's records of who was allowed to park. A request not to receive messages is also kept, so that it continues to be honored. You may also ask us to delete your information at privacy@parkeze.com.